Got Quality? (Part Deux)
For those that didn't get enought the first time, and to prove that I speak some French...I present, Part Deux of a multi part series on the crap we need to put up with when we buy any thing or any service.
First of all...I finally received my new TiVO unit from Best Buy after 2 months of waiting. I called Best Buy Friday afternoon and I was told that 2 units were to be delivered Friday evening. I called back Friday evening to find that those two units were indeed delivered...I wanted them to assure me that one of them would be there when I arrived to swap mine. I was on hold for 30 minutes waiting for the answer when I hung up and called back. I had to hang up, because I was getting in the car to actually go to Best Buy. Called back...another 15 minutes on hold. I had to tell my story 4 times to 4 different people before an hour went by and SOMEONE was willing to hold one of those suckers at customer service. When I arrived...both of the customer service girls were quite bitchy and wouldn't even give me the box to carry my new unit home in because I didn't bring the box with me for the old one. They kept all the cables...they were going to keep all the remote control batteries...Geez Best Buy...are you hurting that bad?
I'm using my new Alienware laptop to write this post, but oddly I'm typing on a Dell keyboard. Why is this you ask? My Alienware is...well...it's pretty fucked. Four days of ownership and the NVIDIA video card no longer works...only the onboard video works. I spent an hour on the phone with Alienware to determine that the video card wasn't the only problem. THEN they asked me to do a BIOS upgrade...if you're not familiar with a BIOS upgrade...don't worry about it. Just know that following the BIOS upgrade...I can no longer use the laptop keyboard. Alienware wants me to send the laptop back to them...they'll have to format the hard drive, which I spent 3 days installing software and copying data to...I don't think so...if I send it back...it's a return. A supervisor will call me on Tuesday. So far, the coolest thing about Alienware is this:
First of all...I finally received my new TiVO unit from Best Buy after 2 months of waiting. I called Best Buy Friday afternoon and I was told that 2 units were to be delivered Friday evening. I called back Friday evening to find that those two units were indeed delivered...I wanted them to assure me that one of them would be there when I arrived to swap mine. I was on hold for 30 minutes waiting for the answer when I hung up and called back. I had to hang up, because I was getting in the car to actually go to Best Buy. Called back...another 15 minutes on hold. I had to tell my story 4 times to 4 different people before an hour went by and SOMEONE was willing to hold one of those suckers at customer service. When I arrived...both of the customer service girls were quite bitchy and wouldn't even give me the box to carry my new unit home in because I didn't bring the box with me for the old one. They kept all the cables...they were going to keep all the remote control batteries...Geez Best Buy...are you hurting that bad?
I'm using my new Alienware laptop to write this post, but oddly I'm typing on a Dell keyboard. Why is this you ask? My Alienware is...well...it's pretty fucked. Four days of ownership and the NVIDIA video card no longer works...only the onboard video works. I spent an hour on the phone with Alienware to determine that the video card wasn't the only problem. THEN they asked me to do a BIOS upgrade...if you're not familiar with a BIOS upgrade...don't worry about it. Just know that following the BIOS upgrade...I can no longer use the laptop keyboard. Alienware wants me to send the laptop back to them...they'll have to format the hard drive, which I spent 3 days installing software and copying data to...I don't think so...if I send it back...it's a return. A supervisor will call me on Tuesday. So far, the coolest thing about Alienware is this:
Coming soon...the rest of the story.
posted by Jeff - WeinerToons at 2:35 PM
2 Comments:
Saying part Deux only proves that you are familiar with the Hot Shots series. :P
I'm sure I'll have something new to bitch about soon and then it'll be "Part Trois"
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